FAQ - PERSONAL DATA MONITOR

 
What information is qualified as personal information?
Personal information is any information that can be used to identify, contact, or locate you as a unique individual. Examples of data elements include name, fingerprints or other biometric (including genetic) data, email address, telephone number or Aadhar number, Passport number, PAN number, etc. It is any piece of information that can be used to target you legally or illegally.
What is Identity theft?
Identity theft is when someone uses your details fraudulently and poses as you for any transaction. They might use your credit cards, set up mobile connections or even take out a personal loan in your name. In extreme cases, it can result in someone taking complete control of your existing accounts, setting up ECS or making withdrawals. It's relatively easy for someone to steal your identity with only basic information such as your name, address and date of birth. They can then add to that information by searching the Internet, phishing or trying to install malware.

You can reduce the likelihood of identity theft and fraud through some simple measures like shredding sensitive mail and be cautious about sharing your information with anyone.
Is this an anti-virus?
No – This is not an anti-Virus or a replacement for it. Personal data monitor gives you visibility of your personal data online and alerts you if any of your financial and personal details are found in the public and dark web
How safe is my information with you?
The information that you provide to us is only accessible to you an encrypted all the way from our website to where it is stored and processed. Our team has no access to it and the only way to access it is directly in the database, where I mentioned, it is encrypted. So even in the rare event, if anyone got access to our database, they still can’t use the data as it will appear as garbage to them.

Also our application and infrastructure is PCI compliant (Global regulation for securing personal data) and audited on a regular basis by a third party. Any fixes that we need to carry out is taken on priority and fixed.
Can you change my personal details registered with you?
No – Our backend teams have no access to your data as everything is encrypted and only you have access to it. Only you will be able to access and change all your personal details.
Can you see the compromised URLs against my account?
No- We respect our customers’ privacy and hence have no access to the URLs reported back to you after the scan. If you need us to help you with cleansing your details from any particular URL, you will need to email us at info@mydigitalprotection.com with URL and data asset that is compromised. Also you will need to give us explicit consent that you are happy for us to clean it on your behalf.
Can you help me in cleansing my personal details?
Customers may email (info@mydigitalprotection.com) to request for cleansing service. In any case, customers need to be advised to send a formal email along with their consent to MDP to cleanse the requested information.

The requesting email should specify the following clearly –
  1. Name and Membership # of customer (Membership number can be found on the My Profile page or the welcome email)
  2. Data Asset type that is compromised along with the URL reported under risk profile page.
  3. Finally, an explicit consent to MDP to act on behalf of the customer to help them in cleansing the data asset.
How long does the cleansing process take?
Unfortunately, no timeline can be associated with the cleansing process as this completely depends on the webmaster of the site in question. Our team will be constantly in touch with the webmaster via phone calls/email until your information is cleansed and notifying you on the progress.
Is it possible that my reported personal data cannot be cleansed?
Unfortunately, Yes. Our cleansing service will ensure that we constantly follow up with the owner/webmaster of the reported URL to take down the personal information on their site. However there will be and have been instances where this wasn’t possible due to the following reasons –
 
  1. Website doesn’t have a designated web master
  2. Website administrator is not responding
  3. Website administrator is not authorising the deletion of the content
In this case, we would strongly recommend that you either de-activate or not use the breached data asset in question.
How does Personal Data Monitor (PDM) monitor my personal information?
PDM protects your information by periodically scanning publicly available web pages for combinations of your personal information and unique identifiers (your email addresses and credit card numbers which are completely unique to you), capable of posing threat to your privacy and making you a victim of online frauds.

PDM doesn't limit its search to your name alone, as your name exclusively doesn’t place you at online risk. However, if your name shows up alongside your address or your date of birth, this gives a potential fraudster to build your profile and use your details for any fraudulent activities. If at all PDM finds any trace of threatening evidence, it will instantly alert you by email and will display the same in the Summary area of your Online Data Monitor.

We will give you access to advice you on what action you may be able to take to secure your details and reduce the risk of your identity being misused.
How do I enter my personal information for monitoring?
It's important to add your information and keep your details updated regularly to help us protect your personal and financial information most effectively.

To add more details to be monitored, follow the following steps:
 
  1. Login to your membership account.
  2. Click on the "Manage Personal Data" option on the dashboard
  3. Use the Scanned details area to change or enter extra personal, contact or financial details about you
  4. Then click on the "Submit" button to confirm
I have added information to ‘Manage Data Monitor’ section - do I see the results straight away?
Post uploading your important data to be protected in the Monitored Details area of the Personal Data Monitor, the first full scans of your information runs within 24 hours. Post that, the scan will run on a daily basis for any financial information (Credit Cards and Bank Accounts) and every 30 days for ALL information (including the information searched for in the daily scan) using one of the most powerful and accurate search engines in the world - Google. Personal Data Monitor's own web crawler technology will also run a daily search for all non-financial information.
 
What should I do if my personal or financial information appears online?
If your information is found on the Internet, you may not necessarily need to do anything about it. You only need to act if you are uncomfortable with the information appearing, based on the website it appears in and the data in question. However, if we highlight it as high risk, you should consider taking following action –
 
  1. If critical financial information is found and you are not comfortable with it, we highly recommend that you block the concerned card with the issuer immediately. You can visit the concerned Bank’s website for their respective toll free numbers to block your card.
  2. Use our cleansing service to erase your personal data from the reported site.
Please refer to the ‘Help & Advice’ page (for members only) as well for further information on our cleansing service.
What should I do if my AADHAAR number appears online?
If your Aadhaar information is found online, the first thing you would want to do is check if it has been used for transactions you don’t recognise. You can do this by following the steps below –
 
  1. Open the official UIDAI website - uidai.gov.in - after which you'll find the "Aadhaar Authentication History" option under Aadhaar Services
  2. This will open a page which will ask for your 12-digit unique ID number and security code.
  3. On filling up both the details, an OTP will be generated and sent to your verified mobile number. Of course, this means that at your mobile number will have to be linked to your Aadhaar or you won't be able to proceed beyond this step.
  4. Once the OTP has been entered, a new page will open wherein you will be able to select the type of authentication you want to check. The options include Biometrics, Demographics, OTP, Demographic & Biometric, Biometric & OTP and Demographic and OTP. There is also an "All" option that will let you search for every entry.
  5. The UIDAI will offer the history of your Aadhaar entry of the last seven months, and you can enter a date if you want to know the details about a specific period.
  6. Another OTP will be sent to your verified mobile number, which will need to be entered to proceed.
  7. Following this, you will see all the information related to the date(s) you've chosen such as the time and Aadhaar authentication used, but the results will not show you who made the requests.
  8. If you find anything in the history that looks suspicious, you can register a complaint by calling UIDAI on 1947
What should I do if my PAN number appears online?
If your PAN information is found online, the best thing to do would be to contact NSDL on their toll free number at 1800220306