General FAQs

What information is qualified as personal information?

Personal information also known as Personally Identifiable Information (PII) is any information that can be used to identify, contact, or locate an individual, either alone or combined with other easily accessible sources. It includes information that is linked or linkable to an individual-such as medical, educational, financial and employment information. Examples of data elements include name, fingerprints or other biometric (including genetic) data, email address, telephone number or Aadhar/PAN number.

How does a data hack or leak affect me?

Data leaks and hacks have become quite common in the digital world (see statistics) and brings with it a tangible risk for all netizens depending on whether any of your service providers, online or offline have been hacked. This includes your utility services, mobile operator, broadband provider, dining booking or shopping portal, bank (s), etc. Your risk today is that you cannot directly control these leaks or hacks, but vulnerable to its potential impact. This could lead to further attacks (like phishing/vishing) to gain more valuable information based on what the hackers already have to identity theft where hackers could pose as you based on the information they have and cause financial, physical or emotional damage to you. All this is when you suspect, least expect.

Why should I trust this solution?

Although the solution is first of its kind in India, this solution has been built and successfully deployed to almost a million customers worldwide by our vendor SentryBay, over the last 5 years.
SentryBay has a track record of solving key security challenges, including some of the core building blocks needed to secure mobile and IoT - where the number and type of attack surfaces are expanding exponentially. These technologies are patented and used within proprietary products - as well as licensed to industry leaders in banking, e-commerce, enterprise, telecommunications and even IT security companies.
While the number of customers worldwide is increasing, more and more institutions are also signing up for this solution as an important customer acquisition and retention tool.
Based on strong experience in affinity marketing, Uppercliff Protection Pvt. Ltd is proud to to bring this powerful and secure solution to its Indian customers. For more on Sentrybay please visit http://www.sentrybay.com.

I seldom go online for my financial transactions. Am I still at threat?

On a daily basis, you share information offline with various suppliers and service providers - mobile provider, utility services, delivery services (courier/logistics), eating establishments to avail deals, banks, insurance companies etc. Although these companies secure their systems well, cyber attacks are increasingly becoming more sophisticated than before (See statistics and articles). Once hacked, your data can easily be traded for a price across the globe.

Hence, regardless of transacting online regularly or never, you continue to be part of the digital world and exposed to all possible digital threats!

How can I protect myself against any online threat in addition to using MDP?
  1. Make your password harder to hack and change it regularly.
    Hard passwords include upper and lower case letters, numbers and special characters. They should be at least eight characters in length. They should also not spell out words easy for hackers to find, like your pet’s name or the name of a family member.
  2. Clear your browser history
    Clear history of all the devices you use in a day –home computer, work computer, or even a friend’s iPad/tablet. Internet browsers like Firefox or Chrome keep track of your browsing usage pattern. Information about what you sent from or saved on your computer can be kept for days or weeks. It is very easy for anyone who views the can steal it easily.
  3. Avoid using free Wi-Fi and public computers
    An increasing number of public places now offer free wireless access to the Internet. Often, a user does not need a password to connect to these wireless networks. These services might be useful, but they are also an easy way for hackers to access everything on your device. Try and avoid using public Wi-Fi, unless you don’t unless unavoidable. Using public computers opens the risk of leaving personal information on that system that can be used for social engineering.
  4. Make sure all personal/financial info is over HTTPS
    HTTPS is officially known as “hyper-text transfer protocol secure.” It is similar to HTTP, which is used to enter Internet addresses. HTTPS adds an extra layer of security and encryption while online. Communications between users and sites that support HTTPS are encrypted. The information is also authenticated. That means that HTTPS can determine whether or not a website is real.
  5. Watch what you click
    One of the most popular and successful ways hackers infect your computer is through a technique called phishing. Phishing occurs when someone opens an email attachment that looks real. But the attachment is actually a virus that immediately infects the user’s computer. If someone sends you a file or a website you didn’t ask for, don’t click the link.
  6. Use anti-virus protection
    There are many anti-virus services available for users. They can offer many different types of computer protection. Some anti-virus services are available for free. They are a great way to have a professional help keep users one step ahead of hackers.
How can I be assured that my data will not be sold to 3rd parties for marketing/promotional purpose?

We couldn’t, even if we wanted to! When we say that your data is completely in your control – we mean it! Once you enter your personal data that needs to be monitored, we encrypt it with AES 256 and never display the entire data string again in any of our applications- not even our help advisors can see it! We will only display the only certain characters of the data, while masking the others, so that we can merely identify the data element that needs to be spoken about. Also, My Digital Protection is in the business of ‘protecting’ personal data rather than ‘compromising’ it for petty monetary gains.

What is ‘My Digital Protection’ not?

My Digital Protection should not be mistaken for any anti-virus software. Unlike anti-virus software’s which check for virus known within your system familiarity, MDP functions and guards your data across the entire online and dark web world. It doesn’t give the intruder any remote opportunity to snoop into your personal and financial information.

Secure Browser FAQs Personal Data Monitor FAQs